Frequently Asked Questions (FAQs)

Welcome to our FAQ page! Below you’ll find answers to the most common questions about orders, shipping, returns, payments, and more. If you can’t find what you’re looking for, feel free to contact us.

🛒 Orders

Q: How do I place an order?
A: Simply browse our products, select your preferred size, color, and quantity, then click “Add to Cart” and follow the checkout process.

Q: Can I change or cancel my order after it’s placed?
A: We allow order changes or cancellations within 6 hours of purchase. After that, your order is already in production and cannot be modified.

Q: How can I check the status of my order?
A: After your order is shipped, you will receive a tracking email. You can also track it here using your order number.

🚚 Shipping

Q: Do you ship internationally?
A: Yes! We ship worldwide to most countries.

Q: How long does shipping take?
A: Delivery times vary by location, but typically:

• USA: 5–10 business days

• International: 7–20 business days

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and the size of your order.

Q: I didn’t receive my tracking number — what should I do?
A: Check your spam/junk folder. If you still don’t see it, email us at support@kingteeshop.com and we’ll assist you.

👕 Products & Sizes

Q: What size should I order?
A: Each product page includes a detailed size chart. We recommend measuring a shirt you own and comparing it to our chart before ordering.

Q: Will the colors look exactly like the images online?
A: We strive for accuracy, but screen settings may cause slight color variations in the final product.

🔁 Returns & Refunds

Q: What is your return policy?
A: Since all items are printed on demand, we do not accept returns for buyer’s remorse or incorrect sizing. However, we will gladly replace or refund any defective, damaged, or incorrect items.

Q: What should I do if I receive a defective or wrong item?
A: Contact us within 7 days of receiving your order and send a photo of the issue. We’ll issue a replacement or refund.

Q: Do I need to return the damaged item?
A: No. We don’t require returns for defective or incorrect products — just send us proof via email.

💳 Payments

Q: What payment methods do you accept?
A: We accept most major credit/debit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment options. See Payment Methods for full details.

Q: Is my payment information secure?
A: Absolutely. All payments are encrypted and processed through secure third-party payment gateways.

📦 Other Questions

Q: What if my package is lost in transit?
A: If your tracking shows no updates for more than 25 business days, contact us and we will investigate and offer a solution.

Q: Do you offer gift options?
A: At this time, we do not offer gift wrapping, but all packages are shipped with no pricing information included.

Q: How can I contact customer service?
A: You can reach us at support@kingteeshop.com. We typically respond within 24–48 business hours.

Still have questions?
📩 Email us at support@kingteeshop.com — we’re happy to help!